Returns & Refund Policy

Courier deliveries of products purchased on this website are insured in transit to your delivery address. In the unfortunate event that products you have ordered are damaged in transit or missing from the delivery then under the terms and conditions you must notify the L’alcool customer service team no later than three days after the receipt of products. Call us on 09 601 9320 or email and refer to your order number so we can resolve the issue. Usually this will be by way of sending you replacement products but due to item availability may involve product substitution or credit.

Our quality guarantee policy stretches across our retail stores and into our online business - when buying online, we want to ensure that you're still receiving the dedicated service and care you'll find in any of our bricks & mortar stores. So if by some chance you do receive a faulty product, we'll replace it, no question. Don't destroy the product, just give us a call on 09 601 9320 or email and we'll work through the process of getting the product back to us and providing you with a replacement or credit. If the wine simply doesn't suit you, perhaps was not what you were expecting, we get that; just contact us and we'll sort it for you. In fact, if there's a problem with anything (well, anything to do with wine), drop us an email, we'd love to hear from you and assist in getting it right.

We always ensure that we comply, for your peace of mind and our protection, with the Consumers Guarantee Act.

Please note that under the terms and conditions you have no entitlement to return goods for a refund beyond the situations covered above and if L’alcool does consent to the cancellation of your order you may need to incur handling charges to return products to L’alcool.