These Terms and Conditions govern the participation in the Loyalty Programme ("Programme") offered by L’alcool ("Company"). By enrolling in or using the Programme, you agree to be bound by these Terms and Conditions. Please read them carefully.
1.1 Participation in the Programme is voluntary and open to individuals aged 18 years or older, in compliance with New Zealand law. An individual is deemed a Member of the L’alcool Rewards when they create an account online or instore. Customers with accounts prior to the launch of L’alcool Rewards will automatically be joined.
1.2 When joining in store, a sales associate will record the individual’s full name and email address. Other details may be optionally recorded. An individual may update their profile by visiting the L’alcool website.
1.3 Enrolment in the Programme is free and requires providing accurate and complete information.
1.4 L’alcool may collect personal information from Members for the purpose of facilitating the L’alcool Rewards. Personal information will be handled in accordance with the L’alcool Privacy Policy.
1.5 L’alcool may, at any time, require a Member to provide proof of identification to verify the authenticity of Membership and compliance with Membership requirements Terms and Conditions. Failure to provide proof of identification may result in termination of a Member’s involvement in L’alcool Rewards.
1.6 It is the Member’s responsibility to update their Member profile including their name, email address, birthday, phone and postal address. If a Member has not provided or updated their L’alcool Rewards account with the correct details, we may not be able to contact the Member about their Membership, rewards or special offers.
2.1 Members of the Programme earn points ("Points") based on eligible purchases made at participating L’alcool locations or through authorised channels.
2.2 Points may be earned in accordance with the earning structure established by the Company.
2.3 The Company reserves the right to modify the earning structure, including but not limited to, adjusting the Points awarded per transaction or introducing promotional offers.
2.4 Upon joining the L’alcool Rewards, a Member will be allocated to a tier on the basis of the transaction spend.
2.5 Rewards are communicated via email. Customers must therefore, have a valid email address and be opted in to receive L’alcool Rewards emails in order to receive benefits.
2.6 Points may accrue once paid for in full.
2.7 Where customers have made purchases which are connected to multiple accounts with varied emails or combination of with/without email we will endeavour to merge accounts at the discretion of L’alcool. Proof of identity may be required in order to confirm the correct handling of accounts.
3.1 Accumulated Points can be redeemed for rewards as specified by L’alcool.
3.2 Points cannot be exchanged for cash or transferred to another individual's account.
3.3 Redemption options and their corresponding Point values are subject to change at the discretion of L’alcool.
3.4 Reward vouchers are valid for 12 months from the date issued.
3.5 Reward vouchers can be redeemed in-store and online.
3.6 Reward vouchers must be redeemed in full one transaction and no change will be given.
3.7 If purchases which earn a reward voucher are later refunded the voucher may be voided to correct your point balances.
4.1 Early Access to promotions, new ranges and events
○ Access to early promotions, new ranges and events will occur on days selected by L’alcool and advised to customers via email.
4.2 Double point days
○ Double point days will occur on days selected by L’alcool and advised to customers via email.
○ Double point days will accrue on items selected by L’alcool
○ Double points willa accrue automatically
4.3 Triple point days
○ Triple point days will occur on days selected by L’alcool and advised to customers via email.
○ Triple point days will accrue on items selected by L’alcool
○ Triple points willa accrue automatically
4.4 Birthday reward
○ A birthday reward to the value of 50 points will automatically be added to your account on the day of your birthday.
○ The points will be valid for a year after being issued.
○ To be eligible for reward the Member’s profile will need to include their birth date.
4.5 One complimentary tasting per year
○ A Member in the Supreme tier will be eligible for one complimentary tasting per year, this complimentary tasting will be organised by L’alcool and is an in- store experience only.
○ The tasting will be made of a range selected by L’alcool.
5.1 Points expire one year from the date they were earned.
5.2 Expired Points will be forfeited and removed from the Member's account.
6.1 Members are responsible for maintaining the security of their Program account.
6.2 L’alcool is not liable for any unauthorised use of a Member's account.
6.3 Members can access their account information, including Point balance and transaction history, through L’alcool's website or designated platforms.
7.1 L’alcool agrees to accurately track and manage Points earned and redeemed by Program Members.
7.2 L’alcool will provide reasonable notice of any changes to the Programme or these Terms and Conditions.
8.1 Members agree to provide accurate information when enrolling in the Programme and to update this information as necessary.
8.2 Members are responsible for maintaining the confidentiality of their account information and for any activity conducted under their account.
9.1 The Programme does not involve any direct monetary transactions between L’alcool and Members.
9.2 Members are not required to pay any fees to participate in the Programme.
10.1 All trademarks, logos, and other intellectual property associated with the Programme are the property of L’alcool.
10.2 Members may not use L’alcool's intellectual property without prior written consent.
11.1 L’alcool shall not be liable for any loss, damage, or injury arising out of or in connection with the Programme, except where such liability cannot be excluded by law.
12.1 L’alcool reserves the right to terminate a Member's participation in the Programme for any reason, including but not limited to, violation of these Terms and Conditions or fraudulent activity.
12.2 Upon termination, all accumulated Points may be forfeited at the discretion of L’alcool.
13.1 Any dispute arising out of or in connection with these Terms and Conditions shall be resolved through negotiation in good faith.
13.2 If a dispute cannot be resolved through negotiation, it shall be referred to mediation in accordance with the laws of New Zealand.
By enrolling in the Programme, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions. L’alcool reserves the right to interpret these Terms and Conditions and make decisions regarding the Programme at its sole discretion.
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